Refund Policy

At Eden's Little Gift Shop, every personalised item is made to order with care.

Personalised Items

As all personalised products are made specifically for you, we are unable to accept returns, exchanges or offer refunds if you:

• Change your mind.

• Order the wrong size, colour or product.

• Provide incorrect spelling, wording, dates or other personalisation details.

• No longer require the item.

Please check all personalisation details carefully before placing your order, as your item will be produced exactly as submitted.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 48 hours of delivery with:

• Your order number.

• A description of the issue.

• Clear photographs of the item and its packaging.

Once we have reviewed the issue, if the item is confirmed to be faulty, damaged or incorrect due to our error, we will either:

• Replace the item at no extra cost, or

• Issue a refund to the original payment method, where a replacement is not appropriate.

Cancellations

Orders may only be cancelled before production has started. Once work has begun on a personalised item, the order cannot be cancelled.

Contact Us

If you have any questions about your order or the personalisation you require, please get in touch before placing your order. We are always happy to help.

By placing an order, you confirm that all personalisation details provided are correct and that you have read and accepted this Refund Policy.